Ordering

Is it safe ordering with cannabismail.net?

While there are a number of scammers on the internet who claim to sell legal weed, we can assure you we aren’t one of them. We have spent years building a solid reputation amongst medical patients and strongly support the use of medical marijuana.  We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.

How will my order be packaged?

We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.

How do I place an order?

Step 1 – Browse our inventory

Locate the products you are interested in ordering by going to our Shop page.

Step 2 – Add to Cart

Click on your desired product and choose the amount you would like. Press ‘ADD TO CART’

Step 3 – Checkout

When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page. Here you can review your order total. Remember all orders over $100 are eligible for Free Shipping. Be sure to fill out your information carefully.

Step 4 – Accept Terms & Conditions

Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order” You will see a symbol for Interact E-Transfer and the next screen will provide you with detailed instructions on how to send your Interac E-Transfer.

Step 5 – Payment Instructions

1. Please send an Interac E-transfer totalling your order amount to the following Email: —

2. Write the Receivers name as: —

3. Write your Secret Question as: Order Number [your order number goes here]

4. Choose your Secret Answer to be: —

Once we receive your Interac E-Transfer we will send out a confirmation email and ship your product.

Step 6 – Canada Post XPRESS Shipping Tracking

Once we recieve your E-Transfer, your order will be processed and shipped the following business day via Canada Post XPRESS Shipping. We will email your Canada Post XPRESS Shipping tracking number as soon as it is available.

Who is Eligible to Order

If you are over the age of 19 and a medical user of marijuana you are eligible to make an order. Age

If you are a medical user of marijuana you are eligible to make an order. Only patients over the age of 19 are permitted to order.

verification will take place with all orders via email request to submit ID and with Canada Post

When will my order ship?

Please allow 1 business day to process and package all orders. For example if you make an order on Monday, it will be out for delivery before the end of the day on Tuesday.

All orders are shipped using Canada Post XPRESS Shipping. In general Shipping times are 2-3 business days. At times there may be delays due to weather conditions, Canada Post errors or remote locations.

What reasons would I need medical marijuana for?

Medical marijuana can help with a growing number of problems. Below is a list of potential uses:

  • Depression
  • Anxiety
  • Chronic Pain
  • Multiple Sclerosis
  • Spinal Cord Injury/Disease
  • Cancer
  • HIV/AIDS
  • Severe Arthritis
  • Epilepsy
  • ADD/ADHD
  • Eating Disorders
  • Arthritis
  • Auto Accident(s)
  • Alzheimer’s Disease
  • Brain Injury
  • Chronic Nausea
  • Colitis
  • Crohn’s Disease
  • Kidney Failure/Dialysis
  • Fibromyalgia
  • Irritable Bowl Syndrome
  • Migraines
  • Muscular Dystrophy
  • Muscle Spasms
  • Parkinson’s Disease
  • Sleep Disorders
  • Anxiety
  • Post Traumatic Stress Disorder
  • Hepatitis C
  • Gastrointestinal Disorders
  • Back & Neck Problems
  • Sexual Dysfunctions

Do you ship outside of Canada?

Unfortunately, we do not ship outside of Canada.

Can I add/edit/cancel my order?

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email info@cannabismail.net with the order number you would like canceled.

If you would like your order canceled and it has not shipped out yet, please email info@cannabismail.net with your order number.

All order edits/cancels are made on a best-efforts basis.

Payments

What methods of payment do you accept?

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 2pm PST, your order ships that business day, or else it ships the next business day.

If you are new to Interac E-transfers, please click here or visit our How To Order page which includes detailed instructions.

How do I send an Interac E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

What are the shipping fees?

Shipping fees are $15 for orders under $100. For orders over $100, shipping is free.

Orders are shipped by Canada Post XPRESS Shipping and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

I've sent my E-transfer. What next?

Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).

If we receive your E-transfer by 2:00 pm PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.

What will happen to my order if I don't submit payment?

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

Canada Post

What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

My order shows delivered but I haven't received anything!

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement(UP TO $100) free of charge.

From Canada Post

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

My package is going to the wrong destination

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Canada Post tracking information has not updated recently

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

My tracking number does not work. Help!

If your tracking # has not been updated after 48 hours, there’s a slight chance we may have missed your order so please contact us right away to ensure we process and send your order.

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email info@getcan.ca and we will look into it.

Product Info

What is the difference between sativa and indica?

Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.

The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.

Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses.

Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.

Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush.

Benefits of Indica:

  • Relieves body pain
  • Relaxes muscles
  • Relieves spasms, reduces seizures
  • Relieves headaches and migraines
  • Relieves anxiety or stress

Sativa dominant marijuana strains tend to have a more grassy type odor to the buds providing an uplifting, energetic and “cerebral” high that is best suited for daytime smoking. A sativa high is one filled with creativity and energy as being high on sativa can spark new ideas and creations. Many artists take advantage of the creative powers of cannabis sativa (marijuana) to create paintings.

Benefits of Sativa:

  • Feelings of well-being and at-ease
  • Up-lifting and cerebral thoughts
  • Stimulates and energizes
  • Increases focus and creativity
  • Fights depression

Are the product images real?

Yes! Product images are taken by us (unless provided by our vendor). Images are meant to be as true to the actual look and colour of the product.

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